Q: What if my One Time Password (OTP) does not work?

A: If you are unable to log into Mobile Banking with your OTP, you may request a new one at any time. If you accidently deleted your most recent OTP or you are unable to find it in your text messages, please access our Mobile Banking website and request a new OTP.

• Click on www.mymobilesb.com
• Click on Sign In
• Click on One Time Password
• Enter your Access ID (same Access ID you use to log into Online Banking)
• Click Submit

A new One Time Password (OTP) will be sent to your cell phone

Click on the link in the OTP text message and log into Mobile Banking

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